Why being “Seen and Served” is important
For most people, socialising with friends at a café and bar or going for a meal with loved ones is an enjoyable part of everyday life.
Yet people with facial differences encounter discrimination throughout day-to-day life – often being ignored, refused service or mistreated when out and about.
If you are part of the hospitality and retail industry, help create change and sign our pledge.
Once you have signed the pledge you will be able to download information about the Seen and Served campaign and how you can get involved. There is also information about our workplace training as well as template graphics and copy to show your support/share you have signed the pledge on your own channels.
The Seen and Served pledge
We believe that every customer and member of staff with a visible difference deserves to be treated with respect, dignity, and equal service.
We promise to:
- Make everyone feel welcome – we won’t ignore or hide away customers or staff with visible differences.
- Promote respectful interactions – no customer or member of staff should face intrusive questions, unsolicited negative comments or be stared at.
- Have zero tolerance for abuse – we will take action if there is abuse or harassment of staff or customers with visible differences.
- Continue to learn and promote inclusion – help staff work towards face equality together.
